How to Order
All cakes and other baked goods are available on a made-to-order basis. To arrange a design consultation or to place an order please contact us
Payments and Deposits
A 25% non-refundable deposit is required on order confirmation for all orders.
All deposits must be paid within 7 days of the booking form being sent, dates cannot be held open without a deposit. After 7 days, the date will be released, and may mean the booking slot required may be taken.
The full balance is payable 4 weeks before delivery/completion. The due date will be stated on the bottom of the booking form and a reminder will be sent a week prior to the due date. If the payment is not received we have the right to cancel your booking, Please note that the deposit is non-refundable and non-transferable.
For orders with less than 4 weeks notice, the full payment will be required on confirmation and is non-refundable. Payment can be made by BACS transfer, paypal or cash.
Goods will not normally be supplied without full payment in advance.
We will try to accommodate any changes you wish to make to you order. If this will incur additional costs then this will be charged to your final payment prior to collection/delivery.
We prefer to deliver and set-up wedding cake orders, however we understand this may not always be possible, and we can arrange for your order to be collected at a pre-arranged time. Collection will always depend on the design and the size of the cake. Cakes over 3 tiers tall or with intricate decoration are not suitable for customer collection.
Cakes that are collected are always boxed for travelling, we provide full instructions on the care and handling of your cake. A signature will be required on collection confirming that the cake has been received in perfect condition and as per your order. We do not take any responsibility for any damage that may occur after the cake has left our premises.
It is your responsibility to ensure you provide us with the set up details and location of the cake at the venue. We cannot be held responsible for the location of the cake at the venue. The display location must be level, stable and strong enough to support the cake, and away from a direct heat source or a sunny window.
We will photograph the cake at the venue as proof of delivery and being left in perfect condition.
Most of our stacked cakes will contain non-edible elements such as dowels, wired flowers in posy picks or cake toppers. We will advise you of any of these items that will need to be removed during cutting. The venue will also be made aware of this information.
As we are not personally cutting the cake we cannot accept any responsibility for any non-edible items not removed prior to serving.
If you wish to cancel your order, then the deposit is non-refundable, and any specially ordered items and work already undertaken in regards to your order will be additionally chargeable.
For wedding cake orders cancelled within 4 weeks of the completion date, the full balance will be collected.
VAT Number is 283 3263 02
We are committed to protecting your privacy and your data/information will not be passed on/sold or rented.
Publication and Promotional Rights
The company, Reds Cakes and Bakes is the sole designer and owner of the final cake design. All rights in in any original designs shall remain the property of the company. We reserve the right to use any image of a customers cake made by the company for publication after the delivery date unless previously agreed in writing between the customer and the company.
We would prefer not to directly copy someone else’s design, but to use it as a basis to design your cake around it so that it is unique to you. This can be discussed at your consultation.